Our Client & Trade Partner Testimonials

 

 

 

 

“We were super happy with our project of front deck and stairs in downtown Ottawa. The entire team was impressive with outstanding workmanship and great attention to detail. Excellent communication with us throughout. They involved us in the process so we would be entirely happy with the result and we were! . It was truly stress free. I give this company the highest recommendation possible!”

Jonathan & Joann P. – 2016

 

“Herb and his team helped us immeasurably with the planning, design, and construction, of our new home. The entire process was lengthy and complicated but they helped us with every decision along the way and made the whole experience virtually stress free.”

“Our house turned out beautifully, and we know we’re living in an incredibly well built, high quality home, that absolutely suits us to a tee.”

“Anyone considering a renovation or custom home should talk to Herb, but only if they want a quality job at a reasonable price done by professionals who take immense pride in their work.”

Patti & John of Manotick – 2016

 

“We are so appreciative of all the work you have done with/for us through the design build process – a major renovation for our home! We are thrilled with “the final products” and would and will, highly recommend the Lagois team to others!

Throughout these past several months, you have all been great listeners, incredibly responsive, professional and fantastic at what you do. We loved watching the way you work so well together – and have fun doing so. Thank you from the bottom of our hearts. You have made our dream come true!”

Paul & Brenda of Manotick – 2016

 

“In 2004 you and your team built a lovely screened porch and veranda for our old farm house. Last year we approached you for additions to this project. Once again, your team came through with work that exceeded our expectations. Many of the people who worked on the 2004 project returned to work on last years job. It was nice to see familiar faces still working for Lagois twelve years later (albeit with less hair than in 2004).”

“This letter is to express our appreciation for the wonderful job you and your team did for us both in 2004 and last year, but most importantly, to say how pleased we were with the support your company provided after the installation.”

“We are happy to say that not only can we highly recommend you and your team to anyone who wants to undertake a quality home renovation, we can also say that Lagois Drafting and Construction provides follow on support after completion of the project that is remarkable. We look forward to working with you and your team in the future.”

– Chantal & Dan – 2016

“As owner of J1 Carpentry, I have had the pleasure of helping Lagois transform peoples’ dreams into a reality . As one of Lagois’ trades partners for over 20 years, I have always enjoyed working with this fantastic company. Lagois’ attention to detail and proper planning of their projects creates an efficient and enjoyable job site for both the home owner and all trades involved.”

– Jason Simons, J1 Carpentry

 

We found Lagois to be extremely professional, kept us well informed throughout the process, and dealt with any issues that arose promptly and efficiently. We would be happy to work with them again.

I was most satisfied with the project manager. He did a fantastic job of staying on top of everything and keeping us informed of delays, and he tried to get us ahead of schedule by looking for opportunities to do some things on the same day. He did a great job managing the schedule, keeping us informed and finding problems before we even spotted the. We found the entire team at Lagois to be very professional and courteous, and even our neighbours commented that the subcontractors were professional and courteous, as well.”

– Trevor & Susan of Manotick – 2015

“We have been working with Lagois Design Build Renovate for the past nine years. My experience with this company over the years, has always been a positive one. Lagois Design Build Renovate promotes safety according to it’s most recent regulation. Working directly with the site supervisor on every project makes our job progress go forward without any delays. Team work is encouraged with all of their trades. Most importantly, is their commitment to their customers – to have the job done with high quality standards and on schedule!”

– Marc Lallier, President, A.M. Sharp Framing Ltd. 

 

I liked having the project manager on call; although it was largely unnecessary. The work was completed on time and trouble-free, and we could not be happier with the function and quality of the new addition.”

– Bill & Lenore of Ottawa – 2015

“Herb and his staff were extremely professional, provided design alternatives, properly and very well executed contract with trades and suppliers who were tops.  The contract came with detailed budgets which were monitored through the construction schedule.  The construction started May 4 and was 100% completed by July 3 on Schedule/Budget and Best of Quality.  The site was always kept clean and neat.  We were able to keep occupancy throughout with very little disturbance.  It was a pleasure doing business with Herb and his staff: Chris, Tom, Sophie, Jeff and Connie.”

– Jeff & Marilyn of Manotick – 2015

“Lagois clearly cares about achieving a result which is satisfactory for the client and Lagois did what it took to achieve this general responsiveness to issues and problems.”

“It is a pleasure to work with the Lagois team. They plan ahead, allow enough time in the schedule to complete the work and are extremely cooperative when site conditions make changes necessary. The office staff and site foremen are all extremely courteous, professional and value the contribution our expertise adds to their job sites. We refer Lagois Design Build Renovate to our customers with confidence.”

Aviva Ben Choreen
Design Consultant, Laurysen Kitchens

 

“We have been working with Herb and his team for many years. The reason for that is they have systems in place that make their job sites organized. You know going in what to expect because their communication is top notch and their staff is very professional.”

– David King, D. King Drywall

 

“Herb Lagois and his staff helped my wife and I achieve our dream retirement home/B and B more than the architect we had worked with for 6 months. Supportive, thorough, and always professional, their product was recognized by Ottawa Home Builders with an award for Barrier-free design. The photos at www.323Wallace.com speak volumes about their work.

– George & Sharon – Merrickville – 2015

“The team at Lagois are exceptional renovators and they take extreme pride in their work striving to ensure that their clients, staff and sub trades are 110% satisfied.The quality of their work is also exceptional and they pay attention to every little detail leaving their clients with a beautiful final product. Lagois sites are clean and ready for the next stage of construction which allows us as a sub trade to complete our work as quickly and efficiently as possible.

Communication with Lagois is easy and thorough; they are always available for questions or concerns and they ensure that their sub trades are well informed of all details. They are very safety conscious and ensure that their sub trades are properly trained to protect the health and wellbeing of all employees and their customers.

We would without hesitation, recommend that you use Lagois for your renovations; we know that you will not be disappointed.”

– Matthew Kenny, on behalf of the team at Insultech Insulation Specialists

 

“Lagois rebuilt our home after it was totally demolished by a fire. We were extremely please with the job from design to completion. We’ve been back in our house for 2 years now and we’re still amazed at the great job they did. I would highly recommend them for anyone looking to renovate or build with a custom builder.”

Jon & Heloise of Ottawa – 2015

“Lagois was recommended by friends and we saw work they had done in our neighbourhood. We were most satisfied that the finishing details were really well done. Most important for us is that communication lines were always open.”

– Jamie & Shirley H. of Ottawa – 2015

” We were extremely pleased with the entire process, from quoting through to the final walk-through. Herb and his team (Sophie, Chris, Tom, Andrew, Jim – and more!) were super to deal with. They listened to our ideas, asked thoughtful questions, and were receptive to our responses, even when we might not have gone with their suggestion. There were no major problems; and all minor problems were addressed promptly. All my questions were answered within 24 hours – often sooner. Someone was available on site pretty well every day and we had weekly meetings to address decisions that needed to be made. “

– Jen C., Ottawa – October 2014

“We had Lagois do an extensive interior renovation for us in 2008. When we were ready to tackle an exterior renovation in 2014 we went straight back to Lagois. We did not consider another designer/contractor since we had been so pleased with the quality results and focus on customer service in the first project. We knew from experience that Lagois truly wants to make the customer happy as they are always ready to listen to any concerns and find a solution. We had considered building a custom home, but are very happy that we made a decision to buy an existing house with good bones on a dream lot. We made it our own by working with a quality renovator. We now have a modern updated home inside and out!! “

– Client in Ottawa – June 2014

“Lagois worked with us in designing a 600 square foot extension over our two-car garage and then in supervising the contracting and construction. It was carefully designed to match key features in our 2-story home, such as matching the semi-circular window in the entrance to the house. Thus it looks like the extension was always a part of our house. It may end up as an art studio in the future but is currently rented as an apartment. Thus it has a full bathroom and kitchen, the kitchen, dining room and bedroom sections laid out in an open concept. The unit incorporates in-floor heating powered by the unit’s water heater and thus solves the problem of being built over an unheated garage. There is also air conditioning and tenants are very comfortable. Tenants have their own private entrance via an outside staircase, hidden from the entrance to our house. Thus they are not bothered by us and we are not bothered by them. There is also an inside entrance to the unit from the second story of our house, which is blocked off until it becomes an art studio some day.”

– Elizabeth & Philip in Ottawa 

“10 years later we consider the project successful and a pleasant experience. The occasional subsequent contact on other matters they remain helpful and a pleasure to work with.”

– Client in Ottawa

“Ring Electric Inc. is an Electrical Contractor based in Ottawa. We have been dealing with Lagois Drafting and Construction Inc. for a number of years now, and are happy to say that our professional relationship keeps on growing.  We have had the opportunity to work on large projects and smaller ones and it was a very smooth process every time.”

“Everyone from the office staff to project managers to site supervisors has been very pleasant to deal with. Lagois team is safety oriented on worksites and attention to detail and quality of work is very important. They are careful in planning, management and organization of projects.  They are also flexible and responsive to project changes, because as we all know there are always changes, unforeseen and hidden surprises when it comes to renovations.”

– Bryan Verhulp, CEO Ring Electric Inc. 

 

“We would highly recommend Lagois Design Build Renovate to anyone looking to renovate or build a new home.”

 – Client in Ottawa

“I have had the pleasure of using the services of Lagois Design Build on several occasions over the past 15 years. 2 jobs in particular stand out, a complete basement renovation and a kitchen, family room and living room renovation. This involved new hardwood floors, trim, shelving units and a new gas fireplace installation with mantle etc. I have always found the staff to be very polite and professional, the quality of the work has been excellent. Herb and his staff are very innovative and have excellent ideas for various situations. I have no hesitation in recommending and using Lagois Design Build for future work.”

– Steve, Ottawa

“I am a contractor that has been working with Lagois for a little more than a year now and this company is not your usual ‘cigar in the mouth grumpy company owner screaming at his contractors like a kid at morning recess.’ Lol

Each job is managed and scheduled like an airplane ready to take their passengers to their vacation. I, the contractor, am notified a few weeks before the site is ready for my team and as the date is closer, they update you to make you fly in on time. We arrive and the home is always clean and organized. To be in this industry and to work in a clean environment and only have us in there and not 5 trades tripping over each other is well done by the foreman, the management, Chris and the owner, Herb. Each site has a foreman. They take care of the home owners’ needs and wishes and update us as we go. Any electrician, painter, roofer, framer, etc., would appreciate the opportunity to work with this company.

With all of these details, I’m sure the home owner never gets to see behind the curtain of how well Lagois plans out each home. Thank you guys for letting me be part of your Team!”

–  Clayton Oliver, Oliver Painting

 

“We are extremely pleased with the work that Lagois’ team did. The workers were excellent and as my husband and I were both working, they had the run of the house and did not mind our three dogs and the cat.”

– Faith and Len, Ottawa

One thing that impressed me at the start was his suggestion that we make an extension off the back of the house, while my first idea was to build a second floor and make another complete apt. Herb said it would be much more expensive and also be much more intrusive for me, living downstairs through the whole thing. He could have encouraged us to do something more expensive, but instead he made concrete suggestions on how we could make a good extension on the back, spend less and have much less disruption, and end up with a good new apt that would fulfil our needs.

It was an excellent experience and I am often told by friends that I was lucky to have such a smooth working relationship. The site manager consulted with me constantly on solutions and materials.

– Morris & Eve, Ottawa – May 2014

Why did you hire Lagois? – “Trust due to experience on previous job. Ability to do design work, explain alternative solutions and execute chosen option.”

What did you enjoy about your experience with Lagois the most? – “Ability to work through different scenarios for various aspects of the project. Providing design and implementation alternatives, discussing pros & cons covering both cost and functionality. In any renovation of an older building, the ability to adjust and adapt to existing conditions while still producing a quality end result is very important.”

– James & Cathy,  Manotick – 2014

“We would recommend Lagois as they delivered a large, complex renovation on time and in budget and uses highly qualified.”

– Michael & Michelle – Ottawa – 2014

“I had Lagois do some renovations on my home and was blown away with the work. The workmanship looks like something you would see on TV. Second to none. The job was done quickly and on budget. I could not complain about any aspect of the job. Definitely recommend Lagois to anyone looking for drawings or renovations!” 

– Rob K., Ottawa

“Hi Herb, Just thought I would let you know I was very pleased to give you a favourable recommendation with M. Wright.  The highest praise I could offer is that without question, I would hire Lagois Drafting back again for a variety of renovation and upgrade projects.”

“I thought you would like to know that I spoke with the building official from the city today and he said that your plans were possibly the best he has seen. He said that all of the items he usually needs to add in with red pen were there and that in his opinion the plans were “perfect”.”

– Scott Puddicombe (Puddicombe Access Solutions, Ottawa, Ontario)

“We are writing this letter to thank your company and team of professionals for the outstanding design and construction of our three season room and deck addition to our home last fall. Taking a homeowner’s ideas and translating them into tangible drawings to create a beautiful and well-designed project clearly represents one of your firm’s greatest strengths. Your team’s ability to plan and construct a well-built atheistically pleasing and functional addition that seamlessly integrated into the existing look and feel of our home exceeded our expectations… view full recommendation

– Carolin and Trent (Manotick, Ontario)

“We write this letter to express our thanks for the incredible success of our home’ s addition and renovation project. Our modest circa 1840’s farmhouse is now a beautiful country home with all the character and features we were looking for.

A project of this scope and complexity, given the age of our home and some uncertainty around its integrity throughout demolition and construction of the addition, presented a fair amount of risk. However, we were very pleased with the project coming in on budget, largely due to good communication, good risk management, and flexibility and prompt decision-making as the project progressed… view full recommendation

– Marty & Janice

“Once again, I am at a loss for words to adequately thank you Herb, Connie and everyone at the Lagois office for a wonderful day of golf. The money raised from this year’s tournament is going into installing a new floor in the kitchen that is badly in need of replacement. Truly Lagois Drafting and Construction is leaving it’s mark on the House!… view full acknowledgement

– Ronald McDonald House Ottawa (donation)

 

“On Behalf of the Children’s Hospital of Eastern Ontario and the Ottawa Chapter of The Compassionate Friends, I want to thank you for your generosity in helping construct “the arbour”. This beautiful arbour marks the entrance of the Butterfly Garden, a special place for families to honour children of all ages who died. Your kind contribution had made such a difference and will be honoured by family and friends for many years… view full acknowledgement

– CHEO (arbour design)

 

“We had Lagois do an extensive interior renovation for us in 2008. When we were ready to tackle an exterior renovation in 2014 we went straight back to Lagois. We did not consider another designer/contractor since we had been so pleased with the quality results and focus on customer service in the first project. We knew from experience that Lagois truly wants to make the customer happy as they are always ready to listen to any concerns and find a solution… view full testimonial ”

– Brenda and Sylvain in Kanata (extensive interior renovations)

 

“We are extremely pleased with the result and without exception everyone who comes in and sees what has been done is most complimentary. I am particularly grateful to Chris for the quality of work that he and his team put into the project. He simply refused to compromise on quality and brought one of the subcontractors back into the house on four separate occasions until we were all satisfied with the work… view full testimonial 

– Homeowner (full interior renovation)

 

I just wanted to let you know how pleased we are with our new family room. We know early on that we had made the right decision in choosing your company. You showed the creative vision needed to blend a new structure with our century-old farmhouse… view full testimonial

– Homeowner (living room design)

 

“Your company is the only renovation business recorded with CMHC that have the ability to incorporate measures for clients experiencing Environmentally Hypersensitive Sensitivity… view full acknoweldgement 

– CMHC (healthy house recognition)

“When the work was finished, Herb again showed up to do his final review of the work with us, at this point my wife made a statement that “Herb is the Mike Holmes of Ottawa”, and I fully agree with her. Herb made this issue just go away with minimal stress on us…”

– Tom and Sandra B., Ottawa

 

“Thanks for all your fabulous work and making sure we were satisfied. The new addition is fantastic, we love each one of the new rooms.”

– Tracey & Duncan, Ottawa

 

“We are delighted that we made the finals.  And we are even more delighted with the wonderful home that Herb and your firm have designed and shepherded us through all of the bureaucratic hurdles necessary to get it built.
We love living in the spaces you have created for us.  So many thanks!”

 

“First of I’d like to say that I’m really liking my new shops, it was great doing business with your company.”

– Client in Osgoode, Ontario

 

“We were very impressed with Lagois on our large home renovation project in Ottawa. Our positive impression began with the first quotation – Lagois was focused, provided a detail initial estimate with a detailed schedule that gave us confidence the project was going to be well manage. In the end this proved to be true, as Herb Lagois was very patient in finalizing the design, detailing all elements and surfaces, and completing a tight contract that was fully met in terms of schedule and price. After many renovation projects, we finally had a positive and predictable contractor experience!!

We would recommend Lagois Drafting and Construction to any family interested in a renovation project, from a bathroom update to a full renovation on a high end multi-million dollar home, this team can scale to deliver a quality result for both design, drafting, and construction based on our experience… view full review 

– Mike and Nancy (full home renovation and design – Ottawa, Ontario)

 

“Our project involved renovating 60% of the existing structure and adding a partial second storey equal in space to the area being renovated. We opted to utilize the same company for both the design and build phases of the project and feel this end-to-end responsibility was beneficial as it gave us continuity, consistency and a sense of ownership to the success of the project.

We chose to live in our house during the renovations and this was respected and dealt with by all members of the renovation team from project manager through to the trades… view full story

– Craig and Michelle

 

“Herb’s design expertise and project management are above par. He and his team delivered on time, on budget, going out of their way on our project… view full testimonial

– Michelle Hibler

 

“The North Gower United Church would like to express its appreciation for the generous donation of your time and talents to create the conceptual design for the front of the sanctuary. The drawings helped the congregration to visualize the changes that the committee was proposing.Once again thank you for your help in our goal to update our church… view full acknowledgement

– North Gower United Church (church design)

 

“Chris showed a superior degree of professionalism and attention to detail throughout our home renovation project. In all cases, his recommendations ultimately proved to be the right ones. We felt confident that Chris was making suggestions that were in our own best interests, and not simply for his own advantage. The entire Lagois team was diligent and focused to finish the project as quickly as possible. Now that the project is complete, Chris remains engaged and accessible for follow-up questions and concerns. The love the final product and a large portion of our satisfaction stems from the excellent work of Chris and the Lagois team… view full testimonial

– Homeowner (two-storey house addition)

 

“Chris demonstrated outstanding customer service throughout the renovation period. He kept us fully informed regarding each stage of the project. He ensured that we were aware of when sub-contractors would be arriving and what they would be doing while on-site. Chris insisted sub-contractors maintain a clean, safe and healthy job site, making notes on cleanliness during his regular visits. He ensured that any corrective work was done to meet his and our expectations for a high-quality job… view full testimonial 

– Homeowner (basement renovation)

 

We all knew that with Chris and the team from Lagois Drafting and Construction on the job, we were in good hands and the job would be done right. I cannot think of a better person in the industry to be recognized as one of the top renovators in the field. He is truly at the top of his game and meets every challenge head on with a view of the perfect solution… view full testimonial

– Ronald McDonald House (playroom design)