For over 40 years, Lagois Design Build Renovate has been redefining how discerning homeowners experience design and construction. Guided by the philosophy of Perfecting the Art of Living, our award-winning team creates enduring, future-ready homes that evolve with the families who live in them. We are a team of passionate professionals who care deeply about design excellence, collaboration, and the client journey. We are looking for a skilled Administrative Coordinator and dynamic professional who thrives in a fast-paced, detail-oriented environment, balancing executive support, operational management, and marketing coordination with professionalism and grace.

​

The Opportunity

Reporting directly to President Jacob Kirst, you will serve as:

• Administrative Coordinator  — ensuring seamless daily operations and supporting an exceptional team.

• Marketing & Events support — overseeing campaigns, company events, and client touchpoints.

• Director of First Impressions — representing the Lagois brand to clients, partners, and the public with warmth and professionalism.

This is a multifaceted support role that demands initiative, adaptability, and the ability to manage multiple priorities with calm precision.

 

Core Responsibilities

Office Admin & Operations

• Ensure the efficient daily operation of the office, supporting all team members.

• Oversee administrative systems, supplier accounts, insurance renewals, licenses, service contracts and memberships.

• Manage office supplies, facility maintenance, cleaning schedules, and IT coordination.

• Maintain organized digital and physical filing systems.

• Uphold and update company policies, handbooks, and process maps.

• Oversee Health & Safety program and compliance documentation.

• Tag and process invoices in coordination with the accounting workflow

• Maintain oversight of master project and operational schedules to support company planning, execution and accountability

​

Sales & Client Experience

• Act as the Director of First Impressions for all new inquiries.

• Manage incoming leads, pre-qualify prospects, and maintain accurate sales records and statistics in Buildertrend.

• Support the Sales and Design teams with client onboarding and follow-through.

• Ensure prompt, professional client communication via phone and electronic correspondence (such as text/email) as per quadrant metrics

• Coordinate departmental handoffs from each department (ensure all required documentation and product delivery from one phase to the other is complete, accurate and scheduled)

• Maintain comprehensive records of all activities, next steps, and supporting documentation within Buildertrend to ensure transparency and continuity across all departments

• Produce and maintain KPI (Key Performance Indicator) metrics to support leadership in decision-making, forecasting, accountability and continuous improvement.

• Hold President accountable for

  • Sales, calls, appointments and follow-ups

  • Cookbook Activities

  • Warranty calls

  • Client experience milestone check ins

​

Marketing & Events

• Oversee all marketing initiatives, schedules, and timelines, ensuring projects remain on track at all times

• Support company wide marketing initiatives, events, and award submissions.

• Maintain, track and reconcile the marketing budget. 

• Oversee the marketing and office calendar, ensuring deadlines are met.

• Coordinate Lagois-hosted events (e.g., charity golf tournament, trade shows, client events, staff celebrations).

• Oversee newsletters, social media tasks, and client engagement efforts.

• Collaborate with the Director of Marketing and external partners to execute campaigns.

• Coordinate photography, client binders, and project close-out packages. 

​

Team & Culture Support 

• Serve as the go-to person for the team’s operational needs.

• Coordinate training sessions, safety meetings, and staff events.

• Foster a culture of accountability, positivity, and respect aligned with Lagois’ values.

• Ensure internal communication is clear, timely, and purposeful.

• Hold team accountable and assist as required to ensure all BT schedules and to do’s are on track, completed and current.

​

Non-Negotiables

1. Be the First Contact Person — Phones, emails, and walk-ins are managed promptly and professionally.

2. Ensure Efficient Office Operations — Office runs smoothly, organized, and stocked.

3. Coordinate Marketing & Company Events — Campaigns, budgets, and events executed on time and on budget. 

4. Support the Lagois Team — Anticipate and prioritize needs proactively.

5. Maintain Policies & Procedures — All documentation current, followed, and reinforced.

 

Metrics for Success

• Emails returned within 4 hours (prospects) and 24 hours (general).

• Phones answered within two rings, clients greeted warmly within 15 seconds.

• Office supplies, insurance, and licenses checked and current.

• Website contact forms and calendars monitored daily. 

• Marketing and event calendars current and executed on schedule. 

• Policies, process maps, and handbooks reviewed and updated quarterly. 

• Internal and external communication consistently professional and aligned with Lagois brand tone and core values. 

 

What We’re Looking For

• Strong communication skills and professional presence

• Excellent organizational skills and attention to detail

• Friendly, calm, and service-oriented demeanor

• Comfortable with office technology, calendars, and CRM systems

• Ability to manage multiple tasks with accuracy and discretion

• A proactive mindset with a desire to learn and grow

 

Compensation will be based on qualifications and experience.

 

Experience in the construction, design, or renovation industry will be considered an asset.

This is a permanent, full-time position.

 

Only successful applicants will be contacted to arrange an interview.

 

Please state salary expectations in your response.