Sometimes things, like life, don’t go exactly according to plan.
And that’s when you want a Site Supervisor like Tom Felts on your side. He’s an industry veteran who has been with Lagois for 24 years.
Tom began his career in drafting and design and over the years his work has evolved into all aspects of construction.
He organizes all the sub-trades, materials, and deliveries. He makes sure the site is safe. When he’s not on site, he’s making sure homeowners are happy, that they understand everything they want to know about their project at any stage. Sometimes he visits two or more sites a day, and there can be a fair bit of travel between them.
He’s the main problem-solver, a creative out-of-the-box thinker. He decides how the team will work around structural issues or if they will add new and better details. He’s always looking ahead: will doing something this way or that have a better result?
Decisions on the fly
Tom is a planner. He says the more planned a project is, the less chaotic it’s likely to be. But still, things change. He often has to make decisions quickly on the fly.
He spends a good deal of his time with homeowners. There is constant communication, usually by email; there are also weekly meetings so homeowners can ask questions or express concerns. He does regular walkarounds of their site with them to make sure what’s being produced is what they want.
“That’s the most fulfilling part of the job,” he says, “creating happy fans of Lagois, enjoying the construction experience with them; and when we’re finished, sharing in their happiness.”
He loves working with the team.
Togetherness is best
“It’s like family,” he says. “We’re close knit. Everyone’s always willing to pitch in when we need an extra hand.”
He has great respect and empathy for Lagois clients, too.
“It’s their home. They’re the ones living in it, in the results of our work,” he explains. “So we do our best to make it as good an experience as we can.”
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